The information on this page is up to date at the time of publication.
Visiting the Town Council Office
Town Council office will be open for appointments
Following government advice, we have implemented a flexible working system allowing our colleagues to work remotely and continue to support you through these unprecedented times. Staff who are able to work from home will to continue to do so. Our officers are available for phone and video consolations.
As the safety of the Council’s employees, partners, clients, and visitors remains our overriding priority and we are continually monitoring the situation closely and periodically update our guidance based on current recommendations from the UK Government, UK Public Health Bodies and World Health Organization (WHO)
Appointment only face-to-face meetings
To prevent the spread of COVID-19 and reduce the potential risk of exposure to our workforce and visitors, we are conducting a simple screening questionnaire. Your participation is important to help us take precautionary measures to protect you. We have a number of arrangements in place to make your visit as safe as possible
The limited opening of the Council Office is to give additional assistance only to customers who find it difficult to access our services online.
If you would like an appointment at the Council Office please consider the following guidance:
- When attending appointments, you must wear face coverings if possible. Council staff can also wear face coverings, but this is not essential.
- Before entering the Council Office you will be asked to complete a health survey for Covid-19.
- If you are displaying any symptoms of COVID-19, are self-isolating or have had a positive test within the last seven days, you must not attend the office and the appointment will be rearranged.
- Customers must knock on the front main door and wait until the time of your appointment, when a member of staff will then allow you access.
- There will be hand sanitiser in reception and wherever possible the appointment will be held in reception with staff members communicating through a glass partition.
- If your appointment requires considerable staff input you will be allocated a meeting room that will comply with social distancing.
Help and Advice in Cumbria
Cumbria County Council, local NHS, Eden District Council and the community and voluntary sectors are making it easier for the Eden residents to find support, if they are struggling with the pressures caused by the pandemic please use the underlined links below as a short cut to websites that will provide you with more information:
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We want to ensure that everyone can access our information and we are working to improve our website. Please contact us if you need information on this website in a different format like accessible PDF, large print, easy read or in an alternative format.
We will consider your request and respond to you in ten working days.