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Accessibility Statement

Accessibility Statement

This statement applies to content published on the www.penrithtowncouncil.gov.uk

This website is run by Penrith Town Council. We want as many people as possible to be able to use this website and we are working continuously to improve. The text should be clear and simple to understand. You should be able to:  

  • Change colours, contrast levels and fonts. 
  • Zoom in up to 300% without the text spilling off the screen.  
  • Navigate most of the website using just a keyboard.  
  • Navigate most of the website using speech recognition software.  
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).  

 

AbilityNet has advice on making your device easier to use if you have a disability.  

How accessible this website is  

We know some parts of this website are not fully accessible: 

  • The text will not reflow in a single column when you change the size of the browser window. 
  • You cannot modify the line height or spacing of text. 
  • Most older pdf documents are not fully accessible to screen reader software.
  • Live video streams do not have captions .
  • Some of our online forms are difficult to navigate using just a keyboard. 
  • You cannot skip to the main content when using a screen reader 
  • There is a limit to how far you can magnify the map on our ‘contact us’ page.
  • Some pages and document attachments are not written in plain English.
  • Some tables do not have row headings or have extra rows within documents.

Feedback and contact information  

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:  

In your message, include:

  • The web address (URL) of the content
  • Your email address and name.
  • The format you need – for example, plain text, braille, BSL, large print or audio CD.

 

We will consider your request and get back to you in 10 (working) days.   

Reporting accessibility problems with this website  

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: 

office@penrithtowncouncil.gov.uk 

Enforcement procedure  

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).  

Technical information about this website’s accessibility  

Penrith Town Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard. All requirements of the technical specification was tested March 2026 and scored 99. One fault was identified with Twitter logos which is beyond the scope of the Council.

Content that’s not within the scope of the accessibility regulations

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.

The Councils annual governance and accounting returns fall outside of the scope of the regulations.

Preparation of this accessibility statement  

This statement was originally prepared on September 2018. It was updated on 12 March 2026 and is reviewed annually.