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Accessibility Statement

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Accessibility Statement

This statement applies to content published on the

This website is run by Penrith Town Council and is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:

  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

Use this underlined link to contact AbilityNet

Who have advice on making your device easier to use if you have a disability.


We provide translation for the text or population of our website. However, we know some parts of this website are not fully accessible for some older PDF and Excel documents, videos and links to other websites are not fully accessible to screen reader software and our translation service will not extend to these.

If you would like the uploaded information contained within the documents on our website translated into another language, you may find one of the services listed below meets your needs. However, we cannot guarantee the accuracy of any external website or free website translators.

Microsoft Bing Translator
Google Translate

How accessible is this website?

We have made the website text as simple as possible to understand and we know some parts of this website are not fully accessible. For example:

  • The text will not reflow in a single column when you change the size of the browser window
  • You cannot modify the line height or spacing of text
  • Most older PDF documents are not fully accessible to screen reader software
  • Videos do not have captions or transcripts
  • Online forms are difficult to navigate using just a keyboard
  • You cannot skip to the main content when using a screen reader
  • There is a limit to how far you can magnify the map on our ‘contact us’ page
  • Some pages and document attachments are not written in plain English
  • Some tables do not have row headings or have extra rows within documents
  • Some documents have poor colour contrast
  • Some images do not have image descriptions

Each department that publishes content on the website is responsible for making sure it meets the Accessibility Regulations. We will update the statement when issues are fixed or when we expect them to be fixed.

Feedback and contact information

What to do if you cannot access parts of this website

If you need information in a different format like an accessible PDF, large print, easy read, please contact us:

By post: Penrith Town Council, Unit 1, Church House, 19-24 Friargate, Penrith, Cumbria, CA11 7XR

By phone: 01768 899 773

By email:

In your message, include:

  • The web address (URL) of the content
  • Your email address and name
  • The format you need – for example, plain text, braille, BSL, large print or audio CD

We will consider your request and get back to you in 5 working days.

If you cannot view the map on our ‘contact us’ page, call or email us for directions.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we are not meeting accessibility requirements, please contact us.

Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, use the underlined link below to seek advice:

The Equality Advisory and Support Service (EASS)

Technical information about this website’s accessibility

Penrith Town Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons:

  1. Videos on this site do not feature captioning or a transcript. This does not meet WCAG 2.1 success criterion 1.2.4 (captions – live).
  2. Some tables in content do not have table row headers when needed. This means assistive technologies will not read the tables correctly. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).
  3. Images on some pages do not always have suitable image descriptions. Users of assistive technologies may not have access to information conveyed in images. This fails WCAG 2.1 success criterion 1.1.1 (Non-text Content).
  4. Many documents are in less accessible formats, for example PDF. Non-HTML documents published on or after 23 September 2018 must have an accessible format.

Content that’s not within the scope of the Accessibility Regulations

Non-HTML documents published before September 2018 do not need to be accessible unless users need them to use a service.

What we are doing to improve accessibility

The website is reviewed and updated at least quarterly. We are fixing content which fails to meet the Web Content Accessibility Guidelines version 2.1 AA standard. We will update this page when issues are fixed.

Preparation of this accessibility statement

This statement was prepared September 2018. It was last reviewed on January 2021